Troubleshoot

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• EV Line Diagnostics
  • Troubleshooting - EV Wall Home/One (V3) - CT Hub/Solidcore are not found
  • Upgrade EV Base to EV Dual Base guide
  • How to replace a Charging Station module via the Smappee App
  • Replace procedure for EVW, EVO (EV Wall Home, EV One Home) with EVWC, EVOC (new EV Wall, new EV One)
  • Can I install a three phase charging station in a single phase installation?
  • What do the LED colours of my charging station mean?

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• Infinity Diagnostics
  • Help my Smappee Genius is causing network issues
  • What do the colours of my Smappee LED tell me ?
  • My Smappee is showing a blue flashing LED, what to do?
  • How to access the monitor’s expert portal?
  • My Smappee monitor is showing a continuous blue LED. What to do?
  • My Smappee monitor is showing a green continuous LED. What to do?
• Measurements Diagnostics
  • Validating the measurements of your Smappee monitor
• Network Diagnostics
  • Help my Smappee Genius is causing network issues
  • How to check the internet connectivity of a Smappee product
  • How should my Network (Wi-Fi and firewall) be configured?
  • How to set a static/fixed IP on the Smappee Products
  • My Smappee monitor is showing a red LED. What to do? (Network issues)
  • Acceptable Wi-Fi signal strengths