Troubleshoot

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• EV Line Diagnostics
  • RFID reader not found (EV Wall Home/business V2, EV Base V2)
  • AC charge controller not found (EV Wall Home/Business V2, EV Base V2)
  • Troubleshooting MID meter not found
  • AC charge controller + RFID not found
  • Troubleshooting - EV Wall Home/One (V3) - CT Hub/Solidcore are not found
  • Upgrade EV Base to EV Dual Base guide

  See all 15 articles

• Infinity Diagnostics
  • Infinity system: Power Box, CT Hub or Solid Core not found
  • Help my Smappee Genius is causing network issues
  • What do the colours of my Smappee LED tell me ?
  • My Smappee is showing a blue flashing LED, what to do?
  • How to access the monitor’s expert portal?
  • My Smappee monitor is showing a continuous blue LED. What to do?

  See all 7 articles

• Measurements Diagnostics
  • No data in the Smappee app or Dashboard? Where to start
  • Validating the measurements of your Smappee monitor
• Network Diagnostics
  • Firewall Rules for Smappee
  • My charging station is offline: how to get it back online
  • Help my Smappee Genius is causing network issues
  • How to check the internet connectivity of a Smappee product
  • How should my Network (Wi-Fi and firewall) be configured?
  • How to set a static/fixed IP on the Smappee Products

  See all 8 articles