What do the colours of my Smappee LED tell me ? – Support

Your Smappee monitor can emit different colours. These colours can slightly be different for our different Smappee monitors.

Please see the colour indication below for the following monitors.

For a Smappee Genius (Infinity)

LED colour	Description
Green pulsing	The monitor is working correctly. No issues found.
Green continuous	Network connectivity successful, but Smappee is not yet activated on our servers. · Ethernet: Connected to the local network. · Wi-Fi: Connected to the Wi-Fi and the local network (i.e. the Wi-Fi password is correct) · 4G dongle: Connected to the 4G network. For troubleshooting, see here.
Blue flashing	· Wi-Fi: The monitor is in install mode. It can be connected to your local Wi-Fi. (You should see a hotspot "smappee5010xxxxxx" in the Wi-Fi list scanned by your phone) · Ethernet: The ethernet cable is not detected. · 4G dongle: The dongle is not detected. For troubleshooting, see here.
Blue continuous	The monitor is starting up. For troubleshooting see here.
Red continuous/flashing	Internet connectivity issues. For troubleshooting see here.
Yellow continuous/flashing	The monitor is in Wi-Fi reconfiguration mode. This is used to reinstall the monitor when Wi-Fi settings have been changed.
Purple flashing	The monitor is in WPS mode.

LED colour	Description
Green pulsing	The monitor is working correctly. No issues found. Warning! During the installation process this can also mean it still needs to be activated! (The Smappee Connect is different then the other Smappee products in this sense)
Green continuous	The Smappee is able to connect to the network during installation but is not able to reach our servers. Check firewall, if the issue persists, contact support.. · Ethernet: Connected to the local network. · Wi-Fi: Connected to the Wi-Fi and the local network (i.e. the Wi-Fi password is correct)
Blue flashing	· Wi-Fi: The monitor is in install mode. It can be connected to your local Wi-Fi. (You should see a hotspot "smappee5130xxxxxx" (or "smappee5110xxxxxx") in the Wi-Fi list scanned by your phone) · Ethernet: Ethernet Mode needs to be activated via the App. For troubleshooting, see here.
Blue continuous	The monitor is starting up. For troubleshooting see here.
Red continuous/flashing	Internet connectivity issues. For troubleshooting see here.

LED colour	Description
Green flashing	The monitor is working correctly. No issues found.
Green continuous	Network connectivity successful, but Smappee is not yet connected to a user account. · Ethernet: Connected to the local network. · Wi-Fi: Connected to the Wi-Fi and the local network (i.e. the Wi-Fi password is correct) · 4G dongle: Connected to the 4G network. For troubleshooting, see here.
Blue flashing	· Wi-Fi: The monitor is in install mode. It can be connected to your local Wi-Fi. (You should see a hotspot "smappee2004xxxxxx" in the Wi-Fi list scanned by your phone) Warning! The Smappee Plus/Pro needs a Wi-fi Dongle in order to connect to Wi-Fi. · Ethernet: The ethernet cable is not detected. · 4G dongle: The dongle is not detected. For troubleshooting, see here.
Blue continuous	The monitor is starting up. For troubleshooting see here.
Red continuous/flashing	Internet connectivity issues. For troubleshooting see here. Warning! Do not use a Wi-Fi Dongle and the Ethernet port at the same time.
Yellow continuous/flashing	The monitor is in Wi-Fi reconfiguration mode. This is used to reinstall the monitor when Wi-Fi settings have been changed.
Purple flashing	The monitor is in WPS mode.

LED colour	Description
Green pulsing	The monitor is working correctly. No issues found.
Green continuous	The monitor is connected to the local Wi-Fi but is not yet active on our server. For troubleshooting, see here.
Blue flashing	The monitor is in install mode. It can be connected to your local Wi-Fi.
Blue continuous	The monitor is starting up. For troubleshooting see here.
Red continuous/flashing	Internet connectivity issues. For troubleshooting see here.
Yellow continuous/flashing	The monitor is in Wi-Fi reconfiguration mode. This is used to reinstall the monitor when Wi-Fi settings have been changed.
Purple flashing	The monitor is in WPS mode.