My Smappee is showing a blue flashing LED, what to do?

A blue flashing LED means your Smappee monitor is ready to be connected but has no internet connection yet. During installation this is normal. In every other situation it points to a network problem.

While you are installing the monitor, a blue flashing LED is expected. The monitor is broadcasting its own hotspot and is waiting for you to complete the installation in the Smappee app.

In any other situation, a blue flashing LED means the monitor cannot reach the internet. Use the section below that matches how the monitor is connected.

Blue flashing during installation (normal)

Complete the installation in the Smappee app:

  1. Log in to the app and create a new location, or open the location you want to add the monitor to.
  2. Follow the installation steps in the app and connect the monitor to your network.
  3. Wait until the LED stops flashing blue. When the monitor is connected and working correctly, the LED shows a green breathing pattern.

To run the network setup again on a device that is already part of a location, use the path below.

Device Path in the Smappee app
Smappee monitor Settings > Smappee monitors > Infinity modules > select the monitor > Change your setup
Connect module in a charging station Settings > Charging stations > select the charging station > select the Connect module > Change your setup

Blue flashing after the Wi-Fi installation steps

The monitor cannot connect to the Wi-Fi network. Check the following:

  1. You selected the correct Wi-Fi network and entered the password without typing errors. If the Wi-Fi password of the location was changed recently, run the installation again with the new password.
  2. The Wi-Fi network meets the requirements of the monitor (see the list below).
  3. The monitor and the router are within range of each other. Keep them within 10 metres, especially when there are walls or floors in between.
  4. The router or modem does not block the connection to the Smappee server. Common causes are MAC filtering, port blocking, a firewall or a parental control setting.
Wi-Fi requirements for a Smappee monitor
Requirement Details
Frequency band 2.4 GHz. A 5 GHz network is not supported.
IP address DHCP must be active. A fixed IP address cannot be entered during installation.
Encryption WPA or WPA2. An open network without encryption is not supported.
Network name (SSID) Must be visible. A hidden network cannot be selected.
MAC filtering Must be switched off, or the monitor must be added to the allow list.
Firewall Outgoing connections must be allowed. No incoming port forwarding is needed.

More details: Which Wi-Fi networks are compatible with Smappee?

Blue flashing with an Ethernet cable

When the monitor is connected with an Ethernet cable, a blue flashing LED does not mean it is ready to be connected. It means there is no internet connection over the cable.

Note: A Smappee Connect on the recent firmware detects automatically whether it is connected by Ethernet or by Wi-Fi. You do not have to select anything. Only on older firmware does Ethernet mode still have to be set manually in the Smappee app during the installation steps. Once online the Connet will update automatically. 
  1. Check that the Ethernet cable is fully plugged in on both sides, at the monitor and at the modem or router.
  2. Check the activity LED on both Ethernet ports. A blinking green LED indicates activity on the port.
  3. Try a different Ethernet cable.
  4. Unplug the cable from the monitor, plug it into a laptop and confirm that the port gives internet access.
  5. Check your firewall and router settings. Outgoing connections must be allowed, with no port blocking and no MAC filtering.

Blue flashing with a 3G/4G dongle

The monitor cannot reach the internet through the dongle.

  1. Check the status LED of the dongle to see whether the dongle itself has a mobile connection. See the table below for a Smappee Huawei dongle, or the manual of your own dongle.
  2. Check that the SIM card has an active data subscription and is compatible with the dongle.
  3. Plug the dongle into a laptop and confirm that it gives internet access.
Huawei dongle LED colours
LED Meaning
Green, blinking twice every 2 seconds Starting up
Green, blinking once every 2 seconds Connecting to a 2G network
Cyan, blinking once every 2 seconds Connecting to a 3G network
Blue, blinking once every 2 seconds Connecting to a 4G network
Green, solid Connected to a 2G network
Cyan, solid Connected to a 3G network
Blue, solid Connected to a 4G network
Still flashing blue after these checks

Reboot the monitor once and let it retry the connection. Disconnect the RJ10 cable from the monitor, wait a few seconds and plug it back in.

Note: On a Smappee Genius, it can take somewhat longer after the reboot before the LED starts flashing blue again, so give it some time before you continue.

If the LED still flashes blue after the reboot, contact your installer or submit a request. Include the serial number of the monitor, the connection method used (Wi-Fi, Ethernet or dongle) and which of the checks above you already carried out.

Related articles

What do the colours of my Smappee LED tell me?

My Smappee monitor is showing a continuous blue LED. What to do?

My Smappee monitor is showing a green continuous LED. What to do?

My Smappee monitor is showing a red LED. What to do? (Network issues)

How to check the internet connectivity of a Smappee product

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