Getting your EV charger back online

This article applies to the following Smappee EV chargers:

EV Base V1 / V2 / V3 (6000 / 6010 / 6020 series)
EV Wall Home V1 / V3 (6200 / 6220 series)
EV Wall Lite V1 / V3 (6202 / 6222 series)
EV Wall Business V1 / V3 (6100 / 6120 series)
EV Wall / EV Base / EV One (6230 / 6030 / 6531 series)

Not applicable to: EV Dual, EV Wall V4.

Important: The steps in this article only apply to chargers that have already been activated and linked to a location in the Smappee Dashboard. If the charger has never been activated, or if you need to replace the Connect on a charger that was never set up, contact Smappee second-line support.

Before you start

Every charger listed above contains a Connect module. This is the device responsible for the internet connection. The Connect can connect via Wi-Fi or Ethernet. Some chargers have a 4G Connect instead — see the 4G Connect section if that applies to your installation.

Important: Home vs. Business — two different Connects

On EV Wall Home and EV Wall Lite chargers, the Connect inside the charger is also linked to the Infinity measurement system (CT Hub, Power Box, etc.). This is the same Connect used for the entire installation.

On EV Wall Business, EV Wall (6230 series), EV Base (6030 series), and EV One (6531 series), the charger has its own Connect. If a separate Smappee energy monitor is installed for grid measurements, that device has its own separate Connect. These are two different devices.

When reconnecting the charger, always work with the Connect that is physically inside the charger — not the Connect belonging to the energy monitoring system. If you are unsure: check the serial number label on the Connect module inside the charger enclosure.

Step 1 — Check the Connect LED

Open the charger enclosure and check the LED colour on the Connect module. For a full overview of what each colour means, see: What do the colours of my Smappee LED tell me?

Two colours are relevant for this article:

Blue — blinking: the Connect is in installation mode and ready to be configured. Continue with Step 2.
Red — solid or blinking: internet connection problem. First check How to check the internet connectivity of a Smappee product, then continue with Step 2 if reconfiguration is needed.

Step 2 — Reconnect the Connect via the Smappee app

Use this step if the Connect is offline or if you need to change the network configuration (for example after a router replacement or Wi-Fi password change).

You will need:

The Smappee app on your smartphone
Your Smappee installer or customer account
The Wi-Fi password of the local network (if connecting via Wi-Fi)

2a — Open the Connect settings

Open the Smappee app.
Go to Settings.
Tap Charging stations.
Select the charging station that is offline.
Tap Connect.

You now see two options:

Change your setup — use this to reconfigure the internet connection (Wi-Fi or Ethernet). See Step 2b.
Replace your Connect — use this only if the Connect hardware itself needs to be replaced. See Step 3.

2b — Change the network setup

Connecting via Wi-Fi

Tap Change your setup and select Wi-Fi.
The app will ask you to connect your smartphone to the Connect's hotspot. The hotspot name is visible as smappee5130xxxxxx in your phone's Wi-Fi list (the numbers match the serial number of the Connect).
Go to your phone's Wi-Fi settings and connect to this hotspot manually.
Return to the Smappee app and continue.
Select the correct local Wi-Fi network from the list and enter the password.
Wait for the Connect to connect. The LED will turn green (pulsing) once successful.

Note: The Connect only supports 2.4 GHz Wi-Fi networks. If the router broadcasts a combined 2.4/5 GHz network under one name, connection may fail. In that case, check the router settings or use an ethernet connection instead.

Connecting via Ethernet

Make sure the ethernet cable is properly connected between the Connect and the router or switch.
Tap Change your setup and select Ethernet.
Follow the on-screen instructions. The app will activate ethernet mode on the Connect.
Wait for the Connect to connect. The LED will turn green (pulsing) once successful.

Note: Ethernet mode must be explicitly activated via the app. Simply plugging in the cable is not enough.

Step 3 — Replacing the Connect (hardware replacement only)

Only use this option if the Connect module itself is defective and needs to be physically replaced. Do not use this option to reconnect an existing Connect that is offline — use Step 2 for that.

Before you start:

Make sure the replacement Connect is physically installed inside or with the charger and powered on.
On Home and Lite variants: replace the Connect that is connected to the charger's internal bus
On Business, EV Wall (6230 series), EV Base (6030 series), EV One (6531 series):replace only the Connect inside the charger enclosure. If a separate grid monitoring device is installed nearby, do not replace that Connect.

Open the Smappee app.
Go to Settings > Charging stations.
Select the affected charging station.
Tap Connect, then tap Replace your Connect.
Follow the on-screen instructions to link the new Connect to the installation.
Configure the network connection as described in Step 2b.

Note: This procedure only works if the charger is already activated and linked to a location. If not, contact Smappee second-line support before proceeding.

4G Connect — no Wi-Fi or Ethernet needed

Some chargers are equipped with a 4G Connect (serial number starts with 5140). This version connects directly to the internet via a built-in eSIM. No Wi-Fi or ethernet cable is required, and there is no configuration needed via the app.

The LED on the 4G Connect indicates signal strength. For a full overview of the LED colours, see: What do the colours of my Smappee LED tell me?

If a 4G Connect is offline or showing a red LED:

Check 4G signal coverage at the installation location.
Relocate the 4G Connect to a position with better reception if possible.
If no 4G coverage is available at the location, switch to a standard Connect with Ethernet or Wi-Fi.
If the 4G Connect is defective, contact Smappee support — it cannot be reconfigured via the app.

Still offline after following these steps?

Contact Smappee support with the following information:

Serial number of the charger
LED colour currently shown on the Connect
Type of internet connection (Wi-Fi, Ethernet, or 4G)

Useful articles:

Related to