What if my Smappee charge card doesn’t work at a public charging station?

There are a few reasons why it might not work :

The card

• Is your Smappee card activated for public use ?
  You can verify this when looking in your Smappee app -> Settings -> Wallet
  When you see the RFID-token listed, you card is activated for public use.
  Action =  activate your card :
  How do I order and activate a smappee charging card as a private individual ? – Support
  How do I order and activate a Smappee Charge Card for charging publicly? – Support

   

• Deactivated or expired ?
  The company or your fleet manager has turned off your specific card, or it has expired.
  Action = check with your company or fleet manager

• When did you activate your Smappee card for public use ?
  • Have you only recently activated your card ?
  • Using the card on a Smappee charger, it should work immediately
  • With the same roaming partners, this can take up to 2 days
  • With different roaming partners, this can take up to 1 week or slightly longer

• Do you keep your card in your phone case , or in the center console charging pad in your car ?
  It can interfere with the electronic signals, which can burn out the RFID-chip.
  Every card contains an RFID chip that must connect with the station’s RFID reader.
  If the card is defective, it will not work anywhere—including Smappee stations.
  Action = you will need to order a new card.
  How do I order and activate a smappee charging card as a private individual ? – Support
  How do I order and activate a Smappee Charge Card for charging publicly? – Support

The charging station

• Is the charging station listed in the Smappee app as compatible ?
  Where can I use my Smappee charging card and how much does it cost? – Support
  Action =
  Use another station shown in the app
  Or pay by debit/credit card (required by AFIR legislation)

   

• Charging station issue
  If your card works at a Smappee charging station but not elsewhere, the problem lies with the other station (e.g., poor internet, broken RFID reader).
  Action =
  Contact the charging station operator directly  (details are on the charger).
  Start the session via the app (no card needed)
  Or use debit/credit card

   

• Reader malfunction
  Sometimes, the problem may not lie with the card itself but with the RFID-reader in the charging station.
  Action =
  Contact the charging station operator directly  (details are on the charger).
  Start the session via the app (no card needed)
  Or use debit/credit card

Human interaction

• Are you swiping your Smappee card correctly ?
  Incorrect card placement can cause issues.

   

• Metal blocks the signal.
  Make sure you swipe the card in the correct way

   

• Distance/Angle: 
  You are holding it too far away, or at a sharp angle. RFID cards need to be parallel to the reader for the best signal.
  Action = How and where to swipe a RFID card on a Smappee charging station – Support