First, you need to distinguish whether you’re ordering a Smappee charging card as a private individual or on behalf of a company.

Secondly, you need to decide what you’ll be using the card for.

Note:
A charging card doesn’t work automatically.
An action must first be linked to it, depending on the intended use.
You have three options:

• Whitelisting: This allows the charging card to be accepted for free at your own charging station. No payment or reimbursement applies. How-do-I-activate-Whitelisting-with-a-Smappee-Smart-Charge-Card-or-other-RFID-card
• Activate for public use: This allows the card to be used at public charging points. There’s no subscription fee for this either. You only pay for the charging session and possibly a 5% roaming surcharge when using non-Smappee stations.
• Use in a split billing agreement: This enables the card to be used for automatic reimbursement of charging costs, for example by your employer or leasing company, based on a predefined agreement.

-> On this page, we explain how you can order a card and activate it for public use as a private individual !

-> As a company, find all the information on how to order and activate smappee charging cards for you and your employees via this link : How do I order and activate my existing Smappee Smart Charge Card for public charging? – Support

As a private individual:

→ Ordering the charging card via the Smappee app

Click the car-icon at the top if you have your own charging station,
or choose ‘Dashboard ’down below if you don’t have one.
Select  'Enable public charging'.
Select ‘Activate or request card’.
Follow the instructions in the app.
Choose a private request.
Agree to the payment of your charging card via direct debit.

Note :
This does not result in any additional subscription fees.
You are simply confirming the one-time purchase of the charging card.
You will also receive information, should you wish to activate the card for use at public charging stations.
Don’t worry — if you don’t activate the card for public charging, no charges will apply.

Once all the information is submitted, the charging card has been ordered and will be sent to you.

→ Activating the charging card via the Smappee app

After receiving it, activate the card through the app the same way, by selecting ‘Activate or request a card’.
Follow all the steps and select ‘I already have a Smappee Smart Charge Card’.
Enter the RFID token of your card, this is the 14-digit numbers and letters on the back  of the Smappee charge card.

You can always check to see if you got it right : in the "Settings" under ‘Wallet’, verify that your card has been added.