If your monitor is showing a red continuous or blinking LED, this indicates an issue with the internet connectivity.
If the internet connection is temporarily unavailable, the monitor will re-establish the connection to our server shortly after the internet connection is available again. We urge you not to restart or reset the monitor during this time as the measured data during the internet outage will be irreversibly lost.
For troubleshooting, please refer to the section that best applies to you:
- For a new installation over Wi-Fi.
- When changes have been made to the Wi-Fi network.
- When connected with an Ethernet cable.
- When connected with a 3G/4G dongle.
- When nothing has changed in the household.
For a new installation over Wi-Fi
Please verify that:
- Your monitor and your modem/router are in range of each other. We recommend to keep them within 10 meter of each other, especially with obstructions such as walls or ceilings.
- There are no special router/modem settings that could block the Smappee connecting to our server. Possibilities could be MAC filtering, port blocking, firewalls or parental locks.
- Your network is compatible with the Smappee monitor --> How should my Wi-Fi be configured?
You can always retry the installation by resetting the monitor and following the installation steps again.
If the problem persists, please contact your Smappee installer for support.
Where changes have been made to the Wi-Fi network.
If you have made changes to the Wi-Fi network, your monitor will show a red blinking LED. This is because the monitor cannot update the settings automatically and will still try to connect to the previously configured network in the network of the Smappee.
This happens most often when you move the Smappee over to a new installation, you replace or reset the modem/router or simply change the SSID (network name) or its password.
In order to fix this problem, please reconfigure the Wi-Fi connection of the monitor:
Reconfigure the Wi-Fi of your (solar) energy monitor or Pro/Plus monitor
Reconfigure the Wi-Fi of your Smappee Infinity (Genius series)
Reconfigure the Wi-Fi of your Smappee Infinity (connect series)
Reconfigure the Wi-Fi of your P1/S1 module
When connected with Ethernet cable
If your monitor is showing a red blinking or fix red LED please check the following:
- Check if the Ethernet cable is correctly plugged in to both the modem and the monitor.
- Check on both the modem and the monitor that the right LED on the Ethernet port is showing a green blinking LED. This indicates activity on the port.
- Try another Ethernet cable.
- Check the Ethernet cable with a cable tester
- Check the firewall (if the Connect encounters Firewall issues during installation it can also be Green Continuous, Green means the Connect is able to get an IP, but it will only be pulsing when it is able to connect to our (MQTT) servers. (See firewall rules in: How should my Network (Wi-Fi and firewall) be configured?)
- Check with a Laptop if you have a working internet connection on the same ethernet cable or Wi-Fi network as the Smappee Connect
When connected with a 3G/4G dongle
If your monitor is showing a red blinking or fix red LED please check the following:
- Check the dongle status LED to see if the dongle has an active internet connection. Please refer to the user manual of your device for this. If you use a Smappee Huawei dongle, please see below:
- Green, blinking twice every 2s : starting up.
- Green, blinking once every 2s: connecting to 2G network.
- Cyan, blinking once every 2s: connecting to a 3G network.
- Blue blinking once every 2s: connecting to a 4G network.
- Green, solid: connected to a 2G network.
- Cyan, solid: Connected to a 3G network.
- Blue, solid: connected to a 4G network.
- Check if the SIM card has an active data subscription and is compatible with the dongle.
- Plug the 4G dongle in a PC and check internet connectivity.
- If problems persist, contact your Smappee installer.
When nothing has changed in the household/installation.
Please verify that the internet connection is not temporarily unavailable in your household due to a problem with the modem/router or with the network of your provider (network maintenance, etc)
If the internet connection is temporarily unavailable, the monitor will re-establish the connection to our server shortly after the internet connection is available again. We urge you not to restart or reset the monitor during this time as the measured data during the internet outage will be irreversibly lost.
If the internet connectivity is still available, please try to reset the monitor and re-install it.
If the problem persists, please contact your Smappee installer.