A continuous blue LED means your monitor is starting up. Here is what to do if it stays blue.
What a continuous blue LED means
A continuous (not flashing) blue LED means the monitor is starting up. This is normal after the monitor gets power, and usually takes a few minutes. The LED can briefly turn off during start-up.
Give the monitor at least 10 minutes before you take any action.
Note: Is the blue LED flashing instead of continuous? That means something else. See My Smappee is showing a blue flashing LED, what to do?
Still blue after 10 minutes?
What to do depends on your monitor. Not sure which one you have? See Where do I find the serial number of my Smappee monitor?
Connect (serial number starts with 513)
- Check the power supply. The Connect gets its power from the Power Box, through the RJ10 cable. Check that the Power Box has power (its circuit breaker in your electrical panel is switched on) and that the RJ10 cable is firmly plugged in on both sides.
- Restart the Connect: unplug the RJ10 cable from the Connect, wait a few seconds and plug it back in.
- Wait 10 minutes until the monitor has started up again.
Genius (serial number starts with 501)
- Check the power supply. The Genius gets its power from the Power Box, through the RJ10 cable. Check that the Power Box has power (its circuit breaker in your electrical panel is switched on) and that the RJ10 cable is firmly plugged in on both sides.
- Restart the Genius: unplug the RJ10 cable from the Genius, wait a few seconds and plug it back in.
- Wait 10 minutes until the monitor has started up again.
- Still blue? Do a long reset: press and hold the reset button for at least 20 seconds, then wait another 10 minutes.
Genius Flex (serial number starts with 52)
- Check the power supply. The Genius Flex gets its power through its own power cable, not through a Power Box. Check that the power cable is connected correctly and that its circuit breaker in your electrical panel is switched on.
- Restart the Genius Flex: switch off its circuit breaker for a few seconds and switch it back on.
- Wait a few minutes. The LED should turn green. Does it stay blue? Submit a request (see below).
Older monitors (serial number starts with 1 or 2)
- Unplug the power cable of the monitor. Wait about 5 minutes and plug it back in. Wait 5 minutes until the monitor has started up again.
- Still blue? Unplug the clamps from the inputs of the monitor and unplug the power cable. Plug the monitor into a power outlet in another room and let it start up (about 5 minutes).
- Still blue? Reset the monitor: press and hold the button on the side of the monitor for about 30 seconds. Ignore any other LED colours during this time. Then wait 15 minutes.
Still not solved?
Contact your installer. Still need help after that? Submit a request via the Submit a request button at the top right of this page, and add the serial number of your monitor and the steps you already tried.