Signs that a module is not found: the LED stays red while the charger is online, the car does not start charging, RFID cards are not read, or measurements show 0 in the app.
First: restart the charging station
Switch the charging station off with its circuit breaker, wait a few seconds and switch it on again. The charger then searches for its modules again. Check the module list after a few minutes. Still a module missing? Continue below.
How to see which modules are found
In the Smappee app
Go to Settings > Charging stations and tap the charging station. Further down the page you see its modules.
In the Smappee Dashboard (installers)
The firmware card of the charging station shows each module as found or not found.
Which charger do you have?
The modules and how they are connected depend on your charger. The modules and wiring page of your charger shows a simplified drawing of the inside.
| Charger (serial number starts with) | Modules that can be missing | Modules and wiring |
|---|---|---|
| EV Wall (6230 / 6231) EV One (6531) EV Wall Business V3 (6120 / 6121) EV One Business V3 (6522) |
Charge controller MID meter |
EV Wall EV One EV Wall Business V3 EV One Business V3 |
| EV Base (6030 / 6031) EV Base V3 (6020 / 6021) |
Charge controller (per connector) MID meter (per connector) LED controller |
EV Base EV Base V3 |
| EV Wall Home V3 (6220 / 6221) EV One Home V3 (6521) |
Power Box Charge controller CT Hub / Solidcore |
EV Wall Home V3 EV One Home V3 |
| EV Wall Home V2 (6200 / 6201) EV Base V2 (6010 / 6011) EV Wall Business V1 / V2 (6100 / 6101) |
AC charge controller, RFID reader plus: Power Box and CT Hub / Solidcore (Wall Home V2), MID meter (Base V2 and Business), LED controller (Base V2) |
EV Wall Home V2 EV Base V2 EV Wall Business V1 / V2 |
| EV Wall V4 (6240 / 6241) EV One V4 (6541) EV Dual (6630 / 6631) |
see below |
EV Wall V4 EV One V4 EV Dual |
Which module is missing?
| What you see | Article |
|---|---|
| Only the Connect is found, or several modules are missing | Usually a cable in the chain between the modules. Check that every RJ10 cable is in a B port (not an A port), fully clicked in and undamaged, and reconnect them. The modules and wiring page of your charger (table above) shows how the modules are connected. |
| AC charge controller + RFID not found | AC charge controller + RFID not found |
| AC charge controller not found (EV Wall Home V2, EV Base V2, EV Wall Business V1 / V2) | AC charge controller not found (EV Wall Home/Business V2, EV Base V2) |
| RFID reader not found (EV Wall Home V2, EV Base V2, EV Wall Business V1 / V2) | RFID reader not found (EV Wall Home/Business V2, EV Base V2) |
| MID meter not found | Troubleshooting MID meter not found |
| LED controller not found (EV Base) | The front LED stays dark, but charging keeps working normally. Restart the charging station and check the cables to the LED controller. |
| CT Hub or Solidcore not found (EV Wall Home V3 / V2, EV One Home V3) | Troubleshooting - EV Wall Home/One (V3) - CT Hub/Solidcore are not found |
| A Power Box, CT Hub or Solidcore shows up on the EV Wall, EV One or EV Base | Wiring mistake: the energy monitoring modules are connected to the charger. They need their own installation with their own Connect. |
EV Wall V4, EV One V4 and EV Dual
Restart the charging station (power off and on). Still a module missing? Contact Smappee support. On an EV Dual with one black display, first check the RCD of that connector: each connector has its own RCD.
Still a module missing?
Contact Smappee support via smappee.com/support with the serial number (and connector number on an EV Base or EV Dual) and the checks you already did.