If your Smappee charging station is located outdoors or in a place where others could potentially charge their vehicle, it is in your best interest to secure the charging station. This ensures that only you—and people you choose—can use it to charge a vehicle.

This is why charging cards are whitelisted: only cards on the whitelist are accepted by your charging station.

If you have lost your charging card or received a new one, you will need to remove the old charging card (token) from the whitelist.
This can be done directly via the Smappee app.
Please find the steps below :

1. Login to the Smappee app and navigate to Settings.
2. Click on your charging station(s).
3. In the next screen click on the card on the whitelisting. 
4. Click remove this token from the whitelisting
5. Select Yes. 

Attention !

• When you remove the last RFID token from the whitelist, whitelisting is automatically deactivated on your charging station.
  This means the charging station’s activation method is changed to unauthenticated charging, allowing it to be used without a charging card. In this mode, simply plugging in a vehicle is enough to start charging.
  Please ensure that your charging station is not freely accessible from the street or other public areas to prevent unauthorized use.
• For Smappee cards the RFID token is printed on the back of the card.
  If your card does not have the RFID token printed, you can use certain third-party tools like the app NFC Tools to find the serial number.