Something in the Smappee Dashboard or the Smappee app does not work as expected? Let us know. The more complete your report, the faster we can find the cause, without having to come back to you with extra questions.

1. Search the Help Center first. Many issues already have a solution described in an article.
2. Still stuck? Sign in to the Help Center and click Submit a request at the top of the page. Fill in the request form.
3. Add the information listed below. Create one ticket per issue.

• The email address you use to log in to your Smappee account.
• The serial number(s) or location name(s) involved. See Where to find the serial number of my installed devices in the Smappee app?
• A clear description of the problem and what you were doing when it happened.
• When it happened (date and time).
• A screenshot of the problem. If you cannot take a screenshot, a photo taken with another device also works.
• What you already tried to fix it.

• The Dashboard card where the problem appears.
• The browser(s) and browser version(s) where you see it.
• Whether you already tried restarting the browser, clearing the browser cache, and logging out and back in.

• Your device type: iOS or Android, phone or tablet.
• Whether you already tried restarting the app, logging out and back in, and reinstalling the app.
• Did the app show an error code? Tap Copy details on the error message and paste the copied text in your request. These details contain extra technical information that helps our developers find the cause.

See also: How can I create and follow up my tickets? and Who should I contact in case of an issue?