I forgot/lost my password, what to do?

In order to reset your password, you will need your username. To start the process to reset your password, please click "Forgot your password?" in the Smappee app or on the Smappee Dashboard. 

If you do not remember your username please check here first: I don't know my username anymore, what to do?

1. Click on the link "Forgot your password".



 On the app On the dashboard

2. Enter your Smappee username and confirm:



On the app On the dashboard

3. You will receive an email with a reset link in it. Use the link within 30 minutes to reset your password, please also check your spam folder.

4. When you've opened the link you can now choose a new password and save (reset password).