If your monitor is showing a flashing blue LED during the Wi-Fi installation, that is perfectly normal. Your monitor is in install mode and broadcasting a hotspot. You should start the installation via the app.
To install the monitor, start on the dashboard of the app after logging in to a new account or create a new location in the mobile app and start the installation process.
You can also re-install the Smappee monitor on an existing location by going to "settings", "Your Smappee monitors", select the Smappee serial number and the choose "repeat installation".
If the monitor is showing a flashing blue LED even after going through the Wi-Fi installation steps or when the monitor is connected with an Ethernet cable or a 3G/4G dongle, the monitor cannot establish an internet connection. Please try the following to troubleshoot the situation:
Blue flashing after Wi-Fi installation steps:
If the monitor continues to show a blue flashing LED even after the installation instructions in the app, this means the monitor cannot connect to the Wi-Fi network.
- Check that you are connecting to the correct Wi-Fi network, using the correct Wi-Fi password and that you did not make a mistake while inputting the password.
- Check if the Wi-Fi network is compatible with the Smappee monitor. Please refer to this article.
- Make sure your monitor and your modem/router are in range of each other. We recommend to keep them within 10 meter of each other. Especially with obstructions such as walls or ceilings.
- Check that there are no special router/modem settings that could block the Smappee connecting to our server. Possibilities could be MAC filtering, port blocking, firewalls or parental locks.
- If problem persists, please contact your local installer.
Blue flashing with Ethernet cable:
If the monitor shows a blue flashing LED when an Ethernet cable has been plugged in, this means the monitor either does not detect the cable or cannot connect to the internet through it.
(Warning: A Smappee Connect will keep on blue flashing when you put in a Ethernet Cable, because it needs to be set to Ethernet Mode via the Smappee App)
- Check if the Ethernet cable is correctly plugged in to both the modem and the monitor.
- Check on both the modem and the monitor that the right LED on the Ethernet port is showing a green blinking LED. This indicates activity on the port.
- Try another Ethernet cable.
- Check your firewall for settings that could restrict the monitor's connection to the internet.
- Remove the Ethernet cable from the monitor and plug into a PC. check internet connectivity.
- If problems still persist, contact your Smappee installer.
Blue flashing with 3G/4G dongle:
A blue flashing LED on the monitor with a 3G/4G dongle indicates that the monitor cannot connect to the internet through the dongle.
- Check the dongle status LED to see if the dongle has an active internet connection. Please refer to the user manual of your device for this. If you use a Smappee Huawei dongle, please see below:
- Green, blinking twice every 2s : starting up.
- Green, blinking once every 2s: connecting to 2G network.
- Cyan, blinking once every 2s: connecting to a 3G network.
- Blue blinking once every 2s: connecting to a 4G network.
- Green, solid: connected to a 2G network.
- Cyan, solid: Connected to a 3G network.
- Blue, solid: connected to a 4G network.
- Check if the SIM card has an active data subscription and is compatible with the dongle.
- Plug the 4G dongle in a PC and check internet connectivity.
- If problems persist, contact your Smappee installer.